Contacts and FAQ > Private user

Private User

Where can I buy Nardi products?
Nardi does NOT sell to the public. For information and/or to purchase Nardi products, please contact our authorised dealers.
Nardi dealers
I would like to know if a Nardi product is available?
Nardi does NOT sell to the public. For information and/or to purchase Nardi products, please contact our authorized dealers.
Nardi dealers
Can I buy directly from you?
Nardi does NOT sell to the public. To find your nearest dealer, please visit the WHERE TO PURCHASE page of our website.
Nardi dealers
Is there a company sales outlet?
Nardi does NOT sell to the public. For information and/or to purchase Nardi products, please contact our authorized dealers.
Nardi dealers
What can I use to clean your products?
To clean Nardi products, please consult the following link.
Link Maintenance
Where can I find spare parts for a product?
Spare parts can be requested directly from the dealer from whom you purchased the product. Alternatively, you can consult the company website for spare parts sales.
Nardi Shop
How can I place an order?
For private purchases, please contact your nearest dealer by going to the WHERE TO PURCHASE page of our website.
Nardi dealers
Can Nardi products be used outdoors?
Nardi makes products for outdoor use that are designed to withstand the sun, rain, high and low temperatures, but not to withstand extreme or exceptional weather conditions. Any padded elements are to be regarded separately from those listed above.
Where can I find the prices of your products?
To find out the price of Nardi products, please contact an authorized dealer.
Nardi Dealers
How can I find a dealer?
To find a Nardi dealer, please consult the WHERE TO PURCHASE page on our website.
Nardi Dealers
Where can I find your catalogues?
All our catalogues are available online and can be downloaded at the following link.
Catalogs
Where can I find the technical data sheet for a product?
On the Nardi website, in the product section, under each item you can download the technical data sheet by clicking on the DOWNLOAD DATA SHEET button.
How can I track my order?
Nardi does not have a company sales outlet. If you would like information about the status of your order, please contact the dealer from whom you purchased the product.
What does the warranty cover and how long is it valid?
Nardi protects its products exclusively against manufacturing defects with a 2-year warranty valid from the date of purchase.
If the item has a defect, who should I contact for assistance?
For assistance, please contact the dealer from whom you purchased the product to explain the problem and, if possible, show photos or pictures as proof of the damage. The dealer will then forward your request directly to Nardi.
What is the maximum weight that your chairs can withstand?
Nardi chairs are tested by CATAS, an external certification body that tests products in compliance with EU legislative directives. If used properly, all Nardi chairs can withstand up to 160 kg, and some models can withstand up to 200 kg. Please contact us for further information.
Can I visit your showroom?
The Nardi showroom is not open to the public.
How can I unsubscribe from the newsletter?
You can unsubscribe from the Nardi newsletter via the following link.
Unsubscribe
How do I make a complaint?
To make a complaint, please contact the dealer from whom you purchased the product to explain the problem and, if possible, show photos or pictures as proof of the damage. The dealer will then forward your request directly to us. Any other means of direct contact with the company(telephone, direct e-mails, social media, etc...) will not be considered valid for the complaint procedure and will not be handled in any way.
I have not been able to find an answer to my question. What can I do?
If you cannot find an answer, please contact us at the link below and we will reply as soon as possible.
Contact form

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Privacy Policy
 
DNV NARDI
Nardi

INFORMATION ON THE PROCESSING OF THE PERSONAL DATA of users that visit the website www.nardioutdoor.com, pursuant to article 13 of (EU) Regulation 2016/679

WHY THIS INFORMATION

Pursuant to (EU) Regulation 2016/679 (hereinafter "Regulation"), this page describes the methods for processing the personal data of users who visit the website/s accessible electronically at the following URL:
• www.nardioutdoor.com
This information does not concern other websites, pages or on-line services that can be reached through hypertext links that may be published on the websites that refer to resources outside of the domain of the Data Protection Authority.

DATA CONTROLLER

Following a visit to the above-mentioned websites, data relevant to identified or identifiable natural persons may be processed.
The Data Controller is Nardi spa, with registered office in Via delle Stangà 14 - Chiampo (VI) - IT (E-mail: info@nardioutdoor.com, PEC: nardispa@legalmail.it, switchboard +39 0444 422100).

LEGAL BASIS FOR PROCESSING

The personal data indicated on this page is processed by the Data Controller, as necessary, for the management of the website and, based on specific policies, and, where necessary, based on consent, in order to offer and perform the services offered by the website.

TYPES OF DATA PROCESSED AND PURPOSE OF THE PROCESSING

Browsing data
Computer systems and software procedures used to operate this website acquire, during normal operation, certain personal data, whose transmission is implicit when using Internet communication protocols.
This category includes IP addresses or the domain names of computers and terminals used by users, addresses in URI (Uniform Resource Identifier/Locator) notation of requested resources, the time the request is made, the method used to submit the request to the server, the file size obtained in response, the numerical code indicating the response status from the server (successful, error, etc.) and other parameters related to the user's operating system and computer environment.
Such data, necessary for the use of web services, is also processed to:
• obtain statistical information on the use of the services (most visited pages, number of visitors by time or day, geographical areas of origin, etc.);
• check the correct functioning of the services offered.
Browsing data is not stored for more than the time necessary to guarantee the functioning of the website and is deleted immediately following aggregation (except for any need to investigate crimes by the Legal Authorities).

Data communicated by the user
The optional, explicit and voluntary sending of messages to the Data Controller’s contact addresses, as well as the filling out and submission of the forms on the websites, involve the acquisition of the sender’s contact data, necessary to reply, as well as all of the personal data included within the communications and newsletters.
Specific information will be published within the specific pages prepared to provide certain services.

Cookies and other tracking systems 
No use is made of cookies for profiling users, nor are tracking systems used.
Session cookies are used (non-persistent), strictly limited to that which is necessary for the secure and efficient browsing of the websites. The storage of session cookies in terminals or browsers is controlled by the user, whereas on servers, at the end of HTTP sessions, information relevant to cookies remains stored in service logs, with storage times not exceeding seven days, as for other browsing data.

DATA RECIPIENTS

Appointed parties, such as Data Processors, can be recipients of the data collected from visiting the above-mentioned websites, pursuant to article 28 of the Regulation, for carrying out the services of development, supply and operational management of the technological platforms used.
Personal data collected is also processed by Data Protection Authority staff, which acts on the basis of specific instructions provided for the purposes and methods of the processing.

RIGHTS OF DATA SUBJECTS

Data subjects have the right to obtain, in the cases envisaged, access to personal data that concern them, rectification, erasure of the same, limitation of the processing or to object to processing (arts. 15 et seq. of the Regulation). The specific request can be submitted to the aforementioned contacts.

RIGHT TO LODGE A COMPLAINT

Data subjects who believe that the processing of their personal data carried out through this website is performed in breach of that which is envisaged by the Regulation have the right to lodge a complaint with the Data Protection Authority, as provided by art. 77 of the Regulation, or to take appropriate legal action (art. 79 of the Regulation).